( December 2013) ( Learn how and when to remove this template message) Unsourced material may be challenged and removed. Please help improve this section by adding citations to reliable sources. Furthermore, for the general user, no renewal reminders are sent, and once the account renews, no refunds are provided. If emailed warnings are not received, SugarSync will delete a company's entire cloud-computing storage account. Moreover, if the account cannot be auto-renewed due to expiration of a credit card or some other change in payment terms, the account is automatically cancelled and the data deleted from the company's servers at the same time the account is cancelled. However, the auto-renewal takes place at the non-promotional rate and no refunds are allowed through the new model. Under the new model, the company offered temporary promotional pricing and encouraged subscribers to use subscription auto-renewal.
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Originally offering a free 5 GB plan and several paid plans, the company transitioned to a paid-only model on February 8, 2014. Files deleted by the user are not actually removed from SugarSync servers until the user does so manually however, recovery of a larger nested folder structure may be difficult. Due to this limitation, it is best to only store the local synchronization folder on the boot drive. In the event the local sync folder is stored on a device which later becomes unavailable (secondary hard drive failure, etc.) the SugarSync program will interpret this event as if the user had purposely deleted the entire synchronization folder, resulting in deletion of all files from the user's storage account. Deleted files are archived in a "Deleted Files" folder.
Any other linked devices then also sync with the SugarSync servers. The SugarSync program automatically refreshes its sync by constantly monitoring changes to files-additions, deletions, edits-and syncs these changes with the SugarSync servers.
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